FAQ

I’ve used up all my credits. How can I purchase additional credits?

When do credits expire?

What happens to my credits if I change my plan?

I uploaded a file, but an error occurred. What should I do?

What is the best environment for using BlurMe? Are there any PC or browser requirements?

Some features are missing in the mobile environment.

What happens if I close the browser while editing in BlurMe?

The blur effect did not apply to the target. What should I do?

I need a receipt for my payment.

I want a refund for my payment.

How do I request a refund?

How do I cancel my subscription?

I want to delete my account and remove all data.

What is the difference between ‘Draft’ and ‘Completed’ files in my workspace?

Profile Settings

Sign up & Log in using a 3rd-party

Change your password

Reset your password

Editing your profile

Delete your account

Managing files in workspace

Exporting files from workspace

Downloading files from workspace

Deleting files from workspace

Difference between 'Draft' and 'Completed' files in the workspace

Plan, payments, refunds, and credits

Changing payment method

Changing subscription plan

What happens to existing credits if the plan is changed?

Checking payment history

Refund policy

How to request a refund